Harbourfront Centre is committed to providing a welcoming and accessible destination for all visitors. We embrace the principles of dignity, independence, integration and equal opportunity to serve our visitors with disabilities and our community at large.
In accordance with the AODA Customer Service Standard, Harbourfront Centre has documented a series of policies and procedures that deal specifically with the following issues:
- assistive devices
- service animals
- support persons
- alternate means of communication
- training for staff and volunteers
- feedback mechanisms
- communicating temporary disruptions in service
Planning your visit
| Provision |
Further Info |
Arriving at the site
By car: All of our parking lots have designated Accessible Parking; availability is on a first arrival basis. A discounted parking rate of $5 per day maximum is offered upon presentation of a valid accessible parking permit.
By Wheel Trans: The best drop off point for Wheel Trans is the small pull-in at the North East corner of the York Quay Centre, where there is a ramp to allow easy access into the York Quay Centre. |
Parking at Harbourfront Centre |
Wheelchairs
Harbourfront Centre is wheelchair accessible.
Wheelchair seating can be accommodated in all of our theatres with advance booking through our box-office. Seating may vary according to the configuration of the house.
Wheelchair rental or loan is not available. There is one wheelchair designated for emergencies which may be available occasionally. Please contact our Security Desk at 416-973-4885 for inquiries about borrowing the wheelchair.
Accessible restrooms can be found throughout the site.
|
Site Venues |
Assisted hearing devices
Infrared hearing devices are available at the Fleck Theatre and at the Enwave Theatre. Please notify one of our Front Of House staff at the time of entry to arrange device pick- up prior to the performance. |
Policy details |
Support Persons
Harbourfront Centre recognizes and accepts the Access 2 Entertainment Card. Complimentary admission to ticketed events will be provided to a support person accompanying a visitor with a disability.
|
Policy details |
Service Animals
A service animal may accompany a visitor or any third party with a disability to all areas that are open to the public and in all of our venues unless the animal is otherwise excluded by law from the premises.
|
Policy details |
Accessible tours or classes
Accessible tours of our site or galleries can be arranged with advance notice and consultation with our staff at the Information Desk.
Our courses and workshops can be arranged to best serve the needs of all of our patrons with advance notice and consultation with registration staff in the specific departments or areas. |
|
