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Accessibility Plan

Commitment to Accessibility

Harbourfront Centre is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements, where possible, under the Accessibility for Ontarians with Disabilities Act.

Customer Service Policies

In accordance with the AODA Customer Service Standard, Harbourfront Centre has documented a series of policies and procedures that deal specifically with the following issues:

Accessible Emergency Information

Harbourfront Centre will provide individualized emergency response information to employees with disabilities when necessary, and if Harbourfront Centre is aware of the need for accommodation due to the employee’s disability.

Multi-Year Accessibility Plan

This accessibility plan outlines the policies and actions that Harbourfront Centre will put in place to continue to improve access for visitors, staff and volunteers with disabilities, in compliance with the Integrated Accessibility Standards Regulation of the Accessibility for Ontarians with Disabilities Act (AODA-IASR).


Harbourfront Centre will provide training on Ontario's accessibility laws, on the Ontario Human Rights Code as it relates to people with disabilities, and Harbourfront Centre’s requirements to employees, volunteers, and all persons who participate in developing the organization's policies. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Harbourfront Centre will take the following steps to ensure employees and volunteers are provided with the training needed to meet Ontario's accessible laws:

  • Customize training content for participants based on what is required to perform the duties of their jobs
  • Determine the most effective training infrastructure, including logistics, for each group
  • Deliver customized training modules to appropriate groups, as required
  • Evaluate and design training vehicles for on-going education

Self-Service Kiosks

Harbourfront Centre does not use self-service kiosks at the present time but will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks in the future:

  • Consider a variety of accessibility features that could be built into future kiosks to best meet the needs of users.
  • Consider technical features, structural features and the access path when designing, procuring or acquiring future self-service kiosks

Information and Communication

Harbourfront Centre is committed to meeting the communication needs of people with disabilities. We will ask for feedback on information and communication needs from our visitors, employees and volunteers.

Accessible Websites and Web Content

Harbourfront Centre will take the following steps to make the internet websites and web content conform with WCAG 2.0, Level AA by January 2021:

  • Build accessibility into our regular refresh cycles
  • Implement systematic approaches to increase our web accessibility
  • Integrate best practices for providing accessible information into our ongoing web design

Accessible Feedback Process

Harbourfront Centre will take the following steps to ensure our existing feedback processes are accessible to people with disabilities, upon request.

  • Review our process for receiving and responding to feedback, in order to:
    • Identify additional barriers
    • Ensure compliance
    • Ensure mechanisms are available to persons with disabilities in accessible formats or with appropriate communication supports on request
    • Integrate best practices for improvement
    • Ensure the public is aware of the feedback processes that are available to them

Accessible Formats and Communication Supports

Harbourfront Centre will take the following steps to ensure publicly available information is available in suitable accessible formats and communication supports, upon request, by January 1, 2016.

  • Review the current process for providing information, upon request:
    • In consultation with the person making the request
    • In accessible formats
    • With communication supports
    • In a timely manner
    • At a cost that is no more than the regular price charged to others
  • Review Harbourfront Centre’s process for informing the public about the availability of accessible formats and communication supports.
  • Integrate best practices for providing accessible information for:
    • Exhibitions
    • Programs
    • Marketing materials


Harbourfront Centre is committed to fair and accessible employment practices.

We will take the following steps to ensure the needs of applicants and employees with disabilities are taken into account in our employment policies, procedures and practices by January 1, 2016:

  • Review applicable policies, procedures and practices to identify barriers in the employment cycle in the areas of:
    • Recruitment: notify applicants about accommodation that can be provided during recruitment and assessment processes
    • Hiring: notify successful applicants of our policies for accommodating employees with disabilities by incorporating accessibility language into offer letters
    • Employee accommodations: ensure all employees are aware of supports available and that individual accommodation plans, when required, are documented
    • Return to work; document process
    • Performance management, taking into account accessibility needs and accommodation plans
    • Career development and advancement, taking into account accessibility needs and accommodation plans
    • Redeployment taking into account accessibility needs and accommodation plans
  • Develop and put in place modified or additional policies and procedures to remove the barriers to compliance with the IASR
  • Determine and deliver a training methodology for staff involved with the employment cycle about our accessibility policies and procedures
  • Inform all employees of our policies and procedures for supporting employees with disabilities

We will take steps to prevent and remove other accessibility barriers identified.

Design of Public Spaces

Harbourfront Centre will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to our public spaces, venues and grounds including.

  • Outdoor public eating areas (rest stops or picnic areas)
  • Outdoor play spaces
  • Outdoor paths of travel (sidewalks, ramps, stairs, curb ramps, rest areas)

Harbourfront Centre will post its Accessibility Plan on its web site and make it available upon request.

For more information on this accessibility plan, please contact:

Susan Latremouille
Director, Human Resources
Tel: (416) 973-4081

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